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||Miami, FL United States
|| Healthcare, Other
Supervisor, Patient Access|
The Department of Executive Medicine is currently seeking a Supervisor of Patient Access. The Supervisor, Patient Access assists with the day-to-day operations and management of the clinic's front desk. Ensures that all patients, customers, visitors, and staff are well served by providing a pleasant and organized atmosphere that is appropriate for all age groups, ethnic groups and physical handicaps. Responsible for the supervision of the daily activities of the front desk including supervising registration personnel, anticipating patient volume, monitoring patient flow, monitoring staff productivity and related reporting.
Supervises, orients, trains, evaluates and monitors on-the-job performance of registration staff, using positive reinforcement and recognition; ensures staff members adhere to all established policies and procedures related to the front desk business operations and continuously monitors compliance.
Assists with planning, organizing, and scheduling to accommodate daily expected volumes; monitors patient flow and communicates any issues to management, including wait times, in the registration and clinical areas throughout the day; provides needed coverage to other clinics, as volumes dictate.
Verifies patient demographic and insurance information and edits information as necessary; explains Consent for Treatment, Financial Liability and HIPPA (if applicable) to patient; determines patient questionnaires required by individual physicians and instructs patient to complete, prior to appointment.
Responsible for completing employee time records in the Kronos System; assists in monitoring staff productivity and work quality by conducting data reviews and audits (e.g. attendance, data entry, voucher organization, scheduling accuracy); in consultation with management, initiates the performance management process to address on-going performance issues as necessary.
Makes every effort to collect outstanding patient account balances; refers patients to a Financial Counselor when indicated; runs end of day reports from the IDX system and credit card machines; ensures accurate accounting of collected funds and deposits collected funds in the Main Cashier's office.
Identifies and recommends process changes to management that will improve overall performance and efficiency of the registration process.
Schedules follow-up appointments as indicated by the physician adhering to Patient Appointments Policies and Procedures.
CORE JOB FUNCTIONS
Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition. Ensures that staff members adhere to all established policies and procedures. Assists with planning, organizing, and scheduling to accommodate daily expected volumes. Communicates any patient flow issues to appropriate managing staff. Verifies patient demographic and insurance information, and edits information as necessary. Explains consent for treatment, financial liability, and HIPPA to patients. Initiates performance management processes to address on-going performance issues. Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds. Identifies and recommends process changes that will improve overall performance and efficiency of the registration process. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
High School diploma or equivalent
Minimum 4 years of relevant experience
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